Terms of Service

Effective date: March 16, 2026 Company: Guardi, Inc. ("Guardi," "we," "us," or "our") Contact: [email protected]

These Terms of Service ("Terms") govern your access to and use of Guardi's services, including our mobile application, backend services, hardware access controllers, and marketing website (collectively, the "Service").

1. Acceptance

By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

If you use the Service on behalf of an organization (such as a property management company, community association, or other entity), you represent that you have authority to bind that organization and that the organization agrees to these Terms.

2. Eligibility

You must be at least 13 years old to use the Service. If you are under the age of majority in your jurisdiction, you may use the Service only with the consent of a parent or legal guardian.

3. The Service

Guardi is a property and community management platform. The Service may include features such as access control, visitor pass management, communications, billing and financial record-keeping, facility management, community features, and guard workflows.

Features may vary by property, community, configuration, or subscription tier. We may modify, add, or discontinue features at any time.

4. Accounts and authentication

A. Authentication

Guardi authenticates users by sending a one-time code to a phone number via SMS or messaging services, or through other supported authentication methods. You are responsible for maintaining control of your phone number and keeping your device secure.

B. Account responsibility

You agree to:

  • Provide accurate information where required.
  • Not share your authentication credentials or allow unauthorized access to your account.
  • Notify us promptly if you suspect unauthorized use of your account.

5. Information submitted by administrators

If you are an administrator or authorized staff member for a property or community, you may add, update, or manage records about other individuals (such as residents, personnel, or guards) in the Service, including personal information such as names, phone numbers, and unit or residence details.

By doing so, you represent and warrant that:

  • You have the necessary legal authority and any required permissions or consents to provide that information to Guardi.
  • You are solely responsible for the accuracy of that information and for your compliance with all applicable laws and regulations when adding, updating, or managing such records.
  • You will provide any required notices to the individuals whose information you submit.

Guardi processes this information on your instructions as part of providing the Service and is not responsible for the legality or accuracy of information submitted by administrators.

6. Hardware access controllers

Some deployments of the Service include hardware controllers installed at doors, gates, or barriers ("Controllers").

  • Installation and physical security: Controllers are installed and physically secured by the property, community, or its contractors. You are responsible for complying with all applicable laws and safety requirements for installation and use.
  • Connectivity: Controllers require network connectivity to communicate with the Service. Certain features may provide limited offline functionality, but availability and reliability are not guaranteed.
  • No guarantee of security outcomes: Guardi provides tools for access management and auditing. We do not guarantee that the Service will prevent unauthorized entry, crime, loss, damage, or injury. Physical security remains the responsibility of the property or community.

7. User content

The Service may allow you to submit content such as messages, announcements, documents, images, or other materials ("User Content").

You are responsible for your User Content. You represent that you have all rights necessary to submit it and that it does not violate any law or these Terms.

By submitting User Content, you grant Guardi a limited, non-exclusive, worldwide, royalty-free license to host, store, reproduce, and display that content solely to operate and provide the Service to you and the intended recipients within your property or community.

We may remove or restrict User Content that we believe violates these Terms or applicable law, or that threatens the safety or integrity of the Service.

8. Acceptable use

You agree not to:

  • Use the Service for any unlawful, harmful, or abusive purpose.
  • Attempt to bypass access controls, authentication mechanisms, or rate limits.
  • Attempt to gain unauthorized access to accounts, communities, Controllers, or networks.
  • Interfere with or disrupt the Service, including through automated requests, scraping, or denial-of-service activity.
  • Reverse engineer, tamper with, disable, or damage Controllers or other hardware, except as expressly authorized.
  • Use the Service to harass, threaten, defame, or discriminate against others.
  • Submit malicious code, viruses, or other harmful content.

We may suspend or terminate accounts that violate these Terms.

9. Visitor passes and invitations

If the Service allows you to create visitor passes:

  • You are responsible for creating passes only for individuals you are authorized to invite.
  • You are responsible for any information you include in passes or invitations (such as guest names and phone numbers).
  • Passes may expire, be limited to a certain number of uses, or be revoked.

You may share passes using third-party messaging tools on your device. Your use of those tools is governed by their own terms and policies.

10. Community features

Community features may include invitations, member verification, reporting, and moderation tools. You agree not to abuse these features (for example, by filing false reports or using invitations to spam).

We and community administrators may take actions such as limiting features, suspending accounts, or removing members to protect safety and integrity.

11. Billing and financial records

The Service may allow administrators to configure fees, record payments, and generate statements and financial reports for a property or community.

  • Record-keeping: The Service is a record-keeping and management tool. Guardi does not itself process payments or collect amounts owed between residents and their property or community.
  • Responsibility: Any amounts owed to a property or community are governed by the relationship between the resident and that property or community, not by Guardi.
  • Review: You should review statements and records and report any suspected inaccuracies promptly.

12. Subscription and fees

Properties, communities, or their administrators may pay subscription fees to access certain features of the Service. Fees, billing cycles, and payment terms are as set forth in the applicable order, agreement, or pricing page.

Non-payment of subscription fees may result in suspension or termination of access to paid features.

13. Distributors and authorized partners

You may access or receive the Service through an authorized distributor or partner ("Distributor").

  • Your Distributor is your first point of contact for billing, support, and service inquiries related to your use of the Service.
  • Distributors are responsible for billing and for compliance with applicable local laws and regulations in their territory.
  • Guardi's obligations under these Terms are limited to the Service itself. We are not responsible for a Distributor's acts, omissions, pricing, or local compliance obligations.

Your relationship with a Distributor may be subject to additional terms between you and the Distributor.

14. Privacy

Our collection and use of personal information is described in our

Privacy Policy.

15. Intellectual property

Guardi and its licensors own all rights, title, and interest in the Service, including software, firmware, hardware designs, and branding. Nothing in these Terms transfers any intellectual property rights to you except the limited license described below.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose.

16. Third-party services

The Service may integrate with or link to third-party services (such as messaging providers, push notification services, or sharing tools). We are not responsible for third-party services, and your use of them is governed by their own terms and policies.

17. Suspension and termination

We may suspend or terminate your access to the Service if:

  • You violate these Terms.
  • We are required to do so to comply with law or protect safety or security.
  • Your property or community administrator or Distributor requests it.

You may stop using the Service at any time. For account deletion, see our

Privacy Policy.

Upon termination, your right to use the Service ceases. Provisions that by their nature should survive termination will survive, including Sections 7 (User Content license), 15 (Intellectual Property), 18-21 (Disclaimers through Dispute Resolution), and 22 (General).

18. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GUARDI DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS, OR THAT CONTROLLERS OR OTHER HARDWARE WILL OPERATE WITHOUT FAILURE IN ALL CONDITIONS OR ENVIRONMENTS.

19. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL GUARDI OR ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR ACCESS TO OR USE OF (OR INABILITY TO USE) THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GUARDI'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS ($100) OR (B) THE TOTAL FEES PAID BY YOU TO GUARDI IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

20. Indemnification

You agree to indemnify, defend, and hold harmless Guardi and its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from or related to:

  • Your use of the Service.
  • Your User Content.
  • Your violation of these Terms or applicable law.
  • Your installation, use, or misuse of Controllers or other hardware.
  • Information you submit about other individuals (including as an administrator).

21. Dispute resolution

A. Governing law

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles.

B. Binding arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service ("Dispute") will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules (or Commercial Arbitration Rules if applicable). The arbitration will take place in the State of Delaware or another mutually agreed location.

C. Class action and jury waiver

YOU AND GUARDI EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING OF ANY KIND.

D. Exceptions

Either party may bring an individual action in small claims court for Disputes within the court's jurisdiction. Either party may seek injunctive or equitable relief in any court of competent jurisdiction to prevent infringement or misappropriation of intellectual property rights.

22. General

  • Severability: If any provision of these Terms is found unenforceable, the remaining provisions continue in full force and effect.
  • Entire agreement: These Terms, together with the Privacy Policy and any applicable order or subscription agreement, constitute the entire agreement between you and Guardi regarding the Service.
  • Assignment: You may not assign these Terms without our prior written consent. Guardi may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets.
  • Waiver: Our failure to enforce any provision of these Terms does not constitute a waiver of that or any other provision.
  • Force majeure: Guardi is not liable for any failure or delay in performance due to causes beyond our reasonable control, including natural disasters, acts of government, internet or telecommunications failures, or power outages.
  • Electronic communications: By using the Service, you consent to receiving communications from us electronically. You agree that all agreements, notices, and disclosures provided electronically satisfy any legal requirement that such communications be in writing.

23. Contact

For questions about these Terms, contact:

Guardi, Inc.

[email protected]